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If you have questions about your LIFX order, please fill in the form by clicking the Order problem button below. If you need assistance with a LIFX product or submitting a warranty claim, please head on over to Express Support.



Here at LIFX, we want your online experience with us to be as seamless as possible, that’s why we ship to all full member states of the European Union* direct from our warehouse in the Netherlands.

*Except Romania, as our shipping partners, unfortunately, do not support this country 

Order processing

We aim to process all orders within 24 business hours of them being placed. From there they are passed onto our distribution centers for packing and shipping, over orders are generally shipped the following business day of being placed. Please note, that these time frames are dependent on the time the order was placed and can fluctuate during peak sales periods and holidays.


Free Shipping

We offer free shipping within the European Union to all our supported shipping countries.

Please note that fittings are country specific, please ensure you select the best fitting for your region. Not sure? No problem, we’ve got you covered here.


Delivery times

Delivery times can vary depending on your region, the below table summarizes estimates for popular destinations:




Standard Carrier



 1-2 business days

DHL Express

Tilburg, NL

United Kingdom

1-2 business days

DHL Express

Tilburg, NL

Rest of European Union

4-6 business days

DHL Express

Tilburg, NL

Shipping times may vary due to seasonal volume, weather, and, for customs/duty processing for international deliveries.


Tax and duties

All prices on orders shipped have VAT included in the price at the checkout. This is currently the Netherlands VAT rate of 21%, as this is where our company is registered to pay the VAT.


Order tracking

Once your order has been dispatched, you will receive an email containing your tracking information, which you can use to track your order online here. 

Please allow for 48 hours for the courier website to update with any information.

Track your order.


Carrier availability

Currently, our shipping partners do not support shipping to Romania. If your country is not listed below, we recommend you try our partners at Amazon UK, or a LIFX store in your region. United States and Rest of World, Australia & New Zealand or China.

Supported ship to countries (Free): 

    • Austria
    • Belgium
    • Bulgaria
    • Croatia
    • Cyprus
    • Czech Republic
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Greece
    • Hungary
    • Ireland
    • Italy
    • Latvia
    • Lithuania
    • Luxembourg
    • Malta
    • Netherlands
    • Poland
    • Portugal
    • Slovakia
    • Slovenia
    • Spain
    • Sweden
    • United Kingdom